Flipkart’s after-sales arm, F1 Info Services, has partnered with Casio to provide walk-in repair and replacement services for the brand’s products across India.
The partnership will cover Casio calculators, watches and electronic musical instruments, with the widest service network being rolled out for calculators. Customers will be able to access calculator repair and replacement services through 250+ service centres across 228 cities and 23 states.
For Casio watches and electronic musical instruments, repair services will be available through 25 service centres across 24 cities and 17 states. Customers can find the participating centres and their addresses through Casio’s website and customer service channels.
The services will be available for both in-warranty and out-of-warranty products purchased in India, giving customers access to physical service support after their purchase.
The participating service centres have been trained by Casio and F1 Info Services through a Train the Trainer programme. Technicians have also undergone technical assessments before handling repairs.
The services will be delivered through F1 Info Services’ technician network, including its company-owned, company-operated model across metro and Tier-1 cities.
The partnership adds to F1 Info Services’ existing after-sales operations across more than 40 product categories, covering services such as repair, maintenance, installation, demonstrations, customer care, protection plans and extended warranties.
For Casio, the tie-up expands its network of physical service points across India. For F1 Info Services, it adds another consumer electronics and lifestyle brand to its growing after-sales services portfolio.
Nitin Bhan, VP, Head of Jeeves & F1 Info Solutions & Services, from Flipkart, stated, “As a trusted after-sales services partner for leading Indian and global brands, F1 Info Services remains focused on delivering high-quality, customer-centric after-sales support through our professional network.”
“Our partnership with Casio allows us to provide reliable walk-in service across key categories, including calculators, watches, and electronic musical instruments. With our pan India reach and expert technicians, we look forward to ensuring Casio’s customers receive a dependable and seamless service experience.” he added.
Takuto Kimura, Managing Director, Casio India, added, “At Casio, reliability and trust have always been at the heart of our relationship with customers. Strengthening the post-purchase experience is a natural extension of that philosophy. Through our partnership with F1 Info Services, we are expanding accessible, professional service support across India, ensuring that every Casio customer whether for calculators, watches, or musical instruments, experiences the same durability and dependability that define our brand.”
