Paytm is set to hire about 4,000 people over the next nine months as part of a wider AI pivot that also targets expansion in its merchant network and product stack. The planned addition would take the company’s headcount up by roughly 10% from about 40,000, with hiring across product, technology, AI, and senior leadership roles through March 2027.
The company said it has already added more than 800 employees in the last two months and is now recruiting another 4,000. The move signals a sharper focus on artificial intelligence-driven offerings at a time when Paytm is trying to deepen usage across its payments and financial services ecosystem.
Paytm pairs AI hiring push with fresh job cuts
Alongside the hiring plan, Paytm is also cutting about 400 jobs, or around 1% of its workforce, after the current performance appraisal cycle. The company said the reductions follow more significant headcount cuts in the previous year, underscoring how Paytm is still balancing growth hires with cost control.
Paytm has been reshaping its business since Indian regulators moved against its banking affiliate two years ago. Bloomberg’s report said Chief Executive Officer (CEO) Vijay Shekhar Sharma is pushing to get more of the company’s hundreds of millions of registered users to use Paytm for loans, investments, and other financial products, while the company continues to rebuild around its payments and AI ambitions.
